January 4, 2016

LETTERS BUSINESS

Application letter
What is application letter? An application letter is a formally written one-page letter that accompanies a resume and other requested documentation in application for a job or academic program. Application letters are often synonymous with cover letters, and in addition to describing what materials are included in the application, an application letter should also take time to highlight the qualifications that prepare the writer for acceptance into the job or academic program.


Elements of application letter:
Information about you
Begin your cover letter with your contact information. It should be in block style, on the left margin of your paper, towards the top.
Name
Current home address
Telephone number
Date
Include a date as you would do with any business letter.
Contact Person's Name, Title, Employer, and Address
Including a specific name can get your letter and resume to the hiring manager more quickly and can be an effective personal touch. If you are applying for an advertised position that does not give a name to contact, call the company and ask for the department manager's name.
Salutation
Choose the appropriate way to address the contact person.
For example:
Dear Mr. Johns (if a man's name is the contact)
Dear Ms. Smith (if a woman's name is the contact)
Dear Prospective Employer (if there is no contact name)
Opening Paragraph
In the opening paragraph tell how you learned about the position. You may, for example, know of a job through:
·         a classified advertisement
·         an unsolicited mailing
·         the Internet
·         personal referrals
Middle Paragraph
This paragraph gives a summary of your background and critical skills (hard skills) that make you qualified for the position.
Second Middle Paragraph
This paragraph can be used to demonstrate your persuasive skills (soft skills).
Contact Information and Closing
At the end of the letter talk about your availability for the job, where you can be contacted, and when you are going to contact the hiring person for an appointment to discuss your application. If you have no contact name you may simply want to indicate your anticipation for a response in this part of the letter. Thank the person to whom you are writing for his/her time and consideration of your application.




Example:

Eko Prambudi
2/56 Ralston Drive
Silicon Grove NSW 2000
M: 0401 101 010
info@prambudi.co

29/12/2015

To Whom It May Concern

Re: Analyst/Programmer position

I am writing to apply for the Analyst/Programmer position, as advertised on the Silicon Grove website.

I am an enthusiastic and high-achieving Master of Computer Science student who has completed a Bachelor of Computer Science. I have exceptional technical and analytical skills, with experience in software development, data analysis, database management, information system support, security, network and server support, business analysis, enterprise application integration, program configuration, testing and evaluation, which I have gained in various analyst/programmer roles.

My skills also encompass ICT project support and strategy, ICT procurement and contract management, client liaison and relationship management – skills which I developed during my time at Cybersphere. These experiences were invaluable in allowing me to develop and apply my skills in a professional context.

I am eager to pursue a successful career in IT, and the Silicon Grove position is perfectly aligned with my skills and interests. I hope to find challenging and fulfilling work that will allow me to further my expertise while working within a team and growing with the organisation.

You will find me to be a positive, motivated, and hard-working person who is keen to learn and contribute. My technical skills are combined with excellent communication skills that allow me to work effectively and positively and get along well with others.

I believe that I have the right skills and experience to be a great fit for this position. My resume is attached and I look forward to being able to discuss the position with you further.


Kind regards



Eko Prambudi



Inquiry Letters
What is inquiry letters? The letters that are written for collecting information about job seekers, prices, products, and services before awarding jobs, granting credit, making contracts and giving promotions are known as letters of inquiry. These letters are written to a third party seeking information about either a job or a company that wishes to make business relationship.
Elements of inquiry letters:
Name and address of the applicant: The enquirer must mention full name and address of the applicant in the letter. This helps the receiver to identify the right person.
Cause of inquiry: In a personal status inquiry letter, the sender must clarify the cause of writing it. This enables the receiver to supply necessary and relevant information.
Information needed: The employer must clarify the type of information he requires. The employer may ask for information relating to educational attainments, character, habits, honesty, sincerity and family background of the applicant.
Promising to maintain secrecy of information supplied: An important aspect of inquiry letter is to assure the receiver that information provided by him will be kept secret.
Assuring further cooperation: The writer of the letter should also assure the receiver that similar help would be provided to him in future if he needs.
Expressing gratefulness: The sender should express gratitude or thanks to the receiver for cooperation. The writer can express gratefulness by some friendly comments like “Any cooperation will be highly appreciated” or “Thank you in advance for your response.”
Enclosure: The sender should enclose a return envelope with the letter. If facilitates quick response from the receiver.
Signature: At the end of the letter, sender should put his signature along with his full name and position.





Example:

Major UK Company
123 Made Up Road
Derby
D11 1AA

Date: 6th January 2011
Dear Sir / Madam
I am writing to you to inquire about a vacancy in your company's London office for an IT Project Manager. I have been told of this opening by a Mr Richard Brown who is currently employed by your company.
If the position exists then I am very interested in it as I feel it is a perfect fit for my skills and abilities. I am currently working for a leading multinational company, where I have been successful in controlling cost and budgets, improving staff performance and completing projects to time.
I look forward to discussing my relevant work experience and academic qualifications with you and also explaining how I contribute to your company's continued growth and success.
Please feel free to contact me if you require clarification or any further information. I thank you for your time and I look forward to hearing form you.
Yours sincerely,

Eko Prambudi
8 Kingley Street
London
L18 6NF



Complaint Letters
What is complaint letters? A complaint letter is a letter written by a Customer of a service/products commenting on poor service/product. It usually outlines the fault(s) with the service and highlights customer dissatisfaction with the particular service/product. Usually in the letter there would also be a suggested conclusion e.g. A refund.
Elements of complaint letters:
1.      Background
This section describes the situation; e.g.
§  I am writing to inform you that the goods we ordered from your company have not been supplied correctly.
§  I attended your exhibition Sound Systems 2015 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.
§  I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.
§  I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.

§   On 18 December 2015 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries.
§   Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable.
§   You sent us an invoice for $10,532, but did not deduct our usual 10% discount.
§   We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book. 
  Effect:
§  This error put our firm in a difficult position, as we had to make some emergency purchases to fulfil our commitments to all our customers. This caused us considerable inconvenience.
§  Even after spending several wasted hours trying to register in this way, the computer would not accept my application.
§  I am therefore returning the invoice to you for correction.
§  This large number of errors is unacceptable to our customers, and we are therefore unable to sell these books.

§  I am writing to ask you to please make up the shortfall immediately and to ensure that such errors do not happen again.
§  Could I please ask you to look into these matters.
§  Please send us a corrected invoice for $9,479
§  I enclose a copy of the book with the errors highlighted. Please re-print the book and send it to us by next Friday.
 
§  Otherwise, we may have to look elsewhere for our supplies.
§  I'm afraid that if these conditions are not met, we may be forced to take legal action.
§  If the outstanding fees are not paid by Tuesday, 5 January 2016, you will incur a 10% late payment fee.
  
§  I look forward to receiving your explanation of these matters.
§  I look forward to receiving your payment.
§  I look forward to hearing from you shortly.
Politeness
The tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.




Example:

PT SEJAHTERA
Pejuang Road 99
Jakarta
INDONESIA

18th April 2010

PT SUKSES MAKMUR
Padjajaran Road 123
Bogor
INDONESIA

Dear Sir/Madam

We regret to have to cormplain about late delivery of the filing cabinets ordered on 2nd April 2010 We did not receive them until this morning though you had guaranteed delivery within a week. It was on this undirstanding that we placed the other. unfortunately, there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these.
We have felt it is necessary to make our feelings khown Since we cannot give reliable delivery dates to our customers unless we count on undertaking given by our suppliers We hope you will understand how we are placed that from now on we can rely upon punctual completion of our orders.

Yours faithfully,



Purchase Order Letters
What is purchase order letters? A purchase order is a written authorization from a buyer to acquire goods or services. The document authorizes a supplier to deliver to the buyer at the price, quality level, delivery date, and certain other terms specified in the agreement. A purchase order is legally binding after the supplier counter-signs it.
Elements of purchase order letters:
  • A Purchase Order Letter should be written as soon as the decision for the purchase has been made
  • The company with whom the order is being placed should be given enough time to execute the order
  • The letter should clearly indicate the product code or item number, the size and the quantities being ordered
  • The date when the Purchase Order Letter is being generated is very important because that identifies when the order was placed
  • If the order is being placed by a company then it usually should be in a Purchase Order format
  • The Purchase Order Letter should also indicate the date by when the order is expected to be executed or delivered
  • The mode of delivery of the material should also be identified in the letter
  • The letter should also carry the mode of payment by which the payment will be made
  • If any advance has already been paid against the order, it must be mentioned in the Purchase Order Letter
  • The address where the order has to be delivered should be very clearly mentioned in the letter along with any landmarks, if any, to locate the address
  • The Purchase Order Letter should give the details of the costing of the price including taxes, etc so that there is no confusion while making the payment
  • The name of the company or dealer with which the order is being placed should be clearly written on the letter to avoid any miscommunication of details
  • There is no scope for any grammatical or punctuation errors in the Purchase Order Letter
  • The contents of the letter must be carefully read through to ensure that the order details have been correctly mentioned
  • The Purchase Order Letter should ideally be typed but the signatory should personally sign it




Examples:

American Apparel
United States
747 Warehouse St.
Los Angeles, CA 90021
Tel. +1 (213) 488-0226
Fax. +1 (213) 488-0334

28/12/2015

Dear Sir or Madam

This is with reference to our meeting on 27/12/2015 when we visited your factory in connection with purchase of socks for our school children.

We are pleased to place an order for 100 pairs of white summer socks against item number OFGWKTA014 and adult size. We would appreciate if the order is delivered at the address given below latest by 29/12/2015 so that we can start selling it to the children before the onset of summers.

Eko Prambudi
8 Kingley Street
London, United Kingdom
L18 6NF

The terms and conditions of the purchase order are as follows:

1. Order for 1000 pairs of white summer socks with item number OFGWKTA014 and adult size.

2. Delivery will be made at the address mentioned above.

3. The order should be delivered latest by 29/12/2015

4. 100% payment will be made on delivery.

5. If the order is not delivered by the due date, please consider it as cancelled.

6. The price per pair, as mutually agreed, is $15 inclusive of all taxes.

We hope to have a long business relationship with you.

Please feel free to contact the undersigned for any clarifications or discrepancy in the order details.

Best regards,

Eko Prambudi


References:





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